IT Emergency? We Respond Fast.
For business-impacting outages, security incidents, and critical system failures that can't wait.
When to use Client 911
- Business systems are down
- Network/internet outage impacting operations
- Suspected security incident
- Critical failure outside normal support hours
If your issue can wait, Client 911 is probably not the right option.
Client 911 is not for
- Routine troubleshooting
- Scheduled changes or upgrades
- General questions or advice
- Non-urgent issues
What happens next
- Immediate intake of your issue
- Rapid triage to confirm severity
- $250 emergency intake is paid
- Paid emergency engagement begins
- Stabilization and recovery
- Post-incident recommendations
Important notes
- Client 911 is a paid emergency service
- Availability depends on current engineer capacity
- Emergency work focuses on stabilization and recovery
- Follow-up work is quoted separately
Emergency Pricing
Every engagement includes a $250 emergency access fee plus time-and-materials labor at emergency rates.
Tier 1 — End-User Support
$138/hr remote · $258/hr onsite
Help desk, end-user support, basic connectivity.
Tier 2 — Systems & Networking
$238/hr remote · $378/hr onsite
Systems administration, networking, server-level issues.
Tier 3 — Security & Infrastructure
$330/hr remote · $498/hr onsite
Security incidents, advanced infrastructure, architecture-level response.
Billing details
- $250 emergency access fee assessed at intake (non-refundable once engagement begins)
- 1-hour minimum per engagement, 30-minute increments after
- Travel time billed at the applicable onsite rate
Emergency Intake
It is best to call for faster response and intake, but you may also submit the form below.
Having trouble? Call us directly at (505) 616-3249 or email support@rascontech.net.